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Mary Byers

Mary Byers, Tough Talking: Initiating and Managing Difficult Conversations
6:36 mins.

If you’ve ever said something in anger that you wish you could take back, you’re in good company. Many of us get drawn into conflict and then blunder our way through a difficult conversation, saying things in the heat of the moment that just escalate the tension, according to author and facilitator Mary Byers. In this short interview, Mary discusses how to start and maintain uncomfortable discussions in a way that is non-threatening and leads to better understanding.

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