Holiday Closure

The OREA office will close for the holidays at 12 p.m. Tuesday, December 24th.  Normal business hours will resume on Thursday, January 2nd.  Happy Holidays!

Holiday Closure

The OREA office will close for the holidays at 12 p.m. Tuesday, December 24th.  Normal business hours will resume on Thursday, January 2nd.  Happy Holidays!

February 6th - 2004

How to deal with information requests

Under PIPEDA and the CREA Privacy Code, REALTORS have a responsibility to provide individuals with access to their personal information.

Under PIPEDA and the CREA Privacy Code, REALTORS have a responsibility to provide individuals with access to their personal information. Here are the key steps:

  • Help individuals prepare a request for access to personal information
  • Satisfy yourself that the person making the request is the person about whom the personal information exists
  • Ask the individual to supply enough information so you can effectively search appropriate records
  • Respond to the request quickly -- no later than 30 days after receipt of the request
  • Make sure the requested information is understandable. Explain acronyms,
    abbreviations and codes
  • Send any information that has been amended, where appropriate, to any third parties that have access to the information
  • If refusing to give access, inform the individual in writing of such refusal, setting out the reasons and any recourse available.

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Handling complaints Dealing with privacy requests or complaints

For more information contact

Ontario Real Estate Association

Jean-Adrien Delicano

Senior Manager, Media Relations

JeanAdrienD@orea.com

416-445-9910 ext. 246

OREA AI Assistant